ONLINE REFUND POLICY
At Brockhaus Jewelry, we make buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your online purchase, so if for any reason you are not satisfied, you may return any item in its original condition for a refund or an exchange up to thirty (30) days from the original purchase date. Refunds will be issued in the same form of payment of the original purchase. ***Please note that all sales are final on all pre-owned time pieces and discounted items.***
Items that are returned during the thirty (30) days which are not in original condition, or are missing parts, may be subject to a restocking fee or no refund, determined at the discretion of Brockhaus Jewelry. This may include special order items (custom), items with custom engraving or sizing, items that have been worn or are in unsaleable condition. Any shipping fees are non refundable unless the reason for the return is due to an error of Brockhaus Jewelry or a defective product. You may return an item to any of our three locations or by mail. To return an item by mail, please enclose a copy of the receipt as well as a reason for the return, insure the package, and ship to:
Attn: Online Returns
2107 West Main Street
Norman, OK 73069
Please call 405-321-4228 with any additional questions regarding the return or exchange process.